Eligibility:
Items must be returned within 30 days of receipt.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items:
Perishable goods.
Customized or personalized items.
Items marked as final sale.
Process:
Contact us at [email protected] to initiate a return. Include your order number, proof of purchase, and reason for return.
Once approved, we will provide instructions for shipping the item back to us.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds:
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7-10 business days.
QUESTIONS
Return Policy
Your Questions, Our Answers: Let’s Dive In!
At GIGHUB, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy applies to both physical and digital products purchased through our website, https://gighub.lk.
Eligibility:
Due to the nature of digital products, all sales are final unless the product is defective or not as described.
Resolution Process:
If you encounter an issue with a digital product, contact us at [email protected] with details of the issue and proof of purchase.
We will work with you to resolve the issue, which may include providing a replacement or granting a refund.
We only replace physical items if they are defective or damaged. If you need an exchange, contact us at [email protected].
Physical Products:
Orders can be canceled within 24 hours of purchase. After this period, cancellation is not guaranteed as the order may already be processed.
Digital Products:
Digital product orders cannot be canceled once the download or access link has been provided.
If you have any questions about our Return Policy, please contact us at [email protected].